Live Nation's Ticket Refund Site Is Finally Live
Here are all the details of how you can get your money back
Published Apr 24, 2020At long last, Live Nation has launched its online initiative to offer ticketholders refunds for the countless events cancelled or postponed due to the ongoing coronavirus pandemic.
The "Ticket Relief Plan" website is now live and comes in the wake of a massive wave of backlash against the company's ticketing arm Ticketmaster. Live Nation's site offers details of the newly launched refund program, and as you'll see, the website gives ticketholders a few options.
As promised, you will be able to now get a full refund for the event no matter if it was cancelled or if it was postponed. If you want a refund for a cancelled event, you will automatically receive a refund.
If the show has been rescheduled, however, you must request a refund within 30 days of the new show date being announced. Otherwise, your tickets for the postponed event will be automatically valid for the new date.
As previously reported, the "Ticket Relief Plan" officially goes into effect on May 1, when ticketholders will begin getting emails from Live Nation.
Visit Live Nation's ticket refund website here.
Beyond the aforementioned two options, the program is also offering a new initiative called "Rock When You're Ready." As previously explained, this option offers ticketholders up to 150 percent of their ticket value as "Concert Cash," which Live Nation will then donate to first responders through its "Hero Nation" program.
Live Nation describes the "Rock When You're Ready" program like this:
Live Nation will soon be rolling out Rock When You're Ready, a full program of options for fanLive Nation will soon be rolling out Rock When You're Ready, a full program of options for fans with tickets to shows that have been cancelled or rescheduled. Our venues across North America will be offering loyal fans a variety of Concert Cash credits to put towards future ticket purchases. For cancelled shows, fans can choose to receive up to 150% of their ticket value as Concert Cash, and for rescheduled shows they will receive Concert Cash once they attend the new date. Those looking for ways to give back can opt to donate their tickets to health care workers through Live Nation's expanded Hero Nation program.
And anyone who needs or wants their money back will have the option to get a full refund within 30 days once a show has been canceled or new dates have been finalized. It takes an entire ecosystem to bring live events to life, and we appreciate the patience of fans as our teams work through the details of shifting these shows with artists, venues, and communities around the world. Exact offers will vary based on show and venue, and will be shared directly with ticketholders when they are available, beginning May 1.
The refund website comes after Live Nation and its ticketing arm Ticketmaster faced widespread criticism when the ticketing giant changed its policy to only provide refunds for concert events that were cancelled, while denying refunds for events that had only been postponed or rescheduled. The move has led to widespread criticism, as well as threats of class action lawsuits.