A number of subscribers have complained to Spotify, claiming that their paid subscription is supposed to eliminate ads. They've argued that declaring it #ScorpionSZN and making Drake's image appear on most of the service's editorial playlists (even ones his music didn't appear on) qualifies as excessive promotion.
A rep for Spotify told Billboard that it's the first time an artist has taken over multiple Spotify playlists on the same day — including playlists like "Best of British" and "Happy Pop Hits."
And that's before even taking social media into account.
Users who weren't feeling the Drake love (or the editorial overtaking by a service designed to streamline suggestions tailored to each customer) have since complained to customer service reps at Spotify to varying degrees of success.
One Redditor shared his experience, explaining that he had demanded a refund and was reimbursed for his most recent payment. See a transcript of his chat with a customer service rep here.
Others have reportedly been less successful, and an official Drake-related refund policy has not been put in place.
See some other complaints below.
Me: Listening to UK based metal band @tesseractband \m/@Spotify : Would you like to listen to a Canadian rapper?— Will Scott-Jackson (@WillSJ_Engineer) July 3, 2018
Why am I paying for an "ad-free" service? No recommendation algorithm would suggest I'd actually listen to Drake....
Hey there! We're always trying new and interesting ways to work with our artists, and we really do value your feedback as it helps inform our decisions going forward. If you need anything else, just give us a shout /GP— SpotifyCares (@SpotifyCares) July 2, 2018
@Spotify Wondering when i get my refund for my AD-FREE premium subscription since you've flooded my account with ads this month for this crappy Drake album.— Matt Gerrard (@mattgerrard) July 2, 2018
We've just replied to your DM and gave you some info there. We'll continue to help out there /LZ— SpotifyCares (@SpotifyCares) July 2, 2018
Unfortunately, those threatening to leave Spotify for Apple Music are probably in for a rude awakening.
Despite the controversy, Spotify and Apple Music listeners alike have been streaming Scorpion like mad. The album broke the record for the most streams in a week — in just three days. Pre-order Scorpion on CD via Umusic.