Taking to social media, concertgoers complained about extended wait times to enter the venue, leaving them stuck outdoors in frigid temperatures. To make matters worse, the band's set was interrupted by a number of power outages, including one during the opening song.
The Killers poked fun at the technical difficulties on Instagram the day after, writing that "the crowd was electric. The venue was not." Place Bell released a statement Sunday (January 7), writing that "were faced with different operational issues and we are aware of your discontent. We would like to apologize that the actions took were not to our fans' expectations."
The 10,000-seat Place Bell opened last year. Find reaction to the evening's happenings below.
Huge lineup outside Place Bell for the Killers. Total disorganization an hour after doors were supposed to open.— Erik Leijon (@eleijon) January 7, 2018
Première fois à la Place Bell de Laval ce soir pour The Killers. Logistique à revoir. Seulement 6 portes de fouille en fonction. 25 minutes à l'extérieur avec un temps glacial pour entrer. Les gens huaient. #thekillers #placebell— 99scenes.com (@99scenes) January 7, 2018
Et le courant coupe complètement sur scène pendant la première chanson des Killers. Décidément.— 99scenes.com (@99scenes) January 7, 2018
Encore pas de courant. Wow. 2e fois lors de la première chanson. Jamais vu ça dans un concert majeur.— 99scenes.com (@99scenes) January 7, 2018
@GMolsonCHC 4 poweroutage during the killers show at the place bell, normal thing ?— Julien Trussart, CPA (@julient181) January 7, 2018
The Killers / Place Bell •— Nadia Davoli (@nadiadavoli) January 7, 2018
The face you make when the power cuts out three times (!!!!!!) but you gotta keep going or else a few thousand people will riot.
•#thekillers #brandonflowers #LAVAL #frigginlaval #igersofmtl #vsco #placebell https://t.co/Ps3RTZTJOI pic.twitter.com/pP69RzDJuY
PHEW. Back in the States and WOW what a fail by Place Bell. The Killers were extraordinary but man, not at all pleased with how things were handled.— David Auger (@MetalDave01) January 7, 2018
The Killers' album Wonderful Wonderful is available through Umusic.