Published Jan 04, 2019A blind woman has launched a class action lawsuit against Beyoncé's Parkwood Entertainment, claiming the icon's website violates the Americans with Disabilities Act.
The complaint, filed by a New York woman named Mary Conner, alleges that Beyonce.com isn't fully accessible for her and millions of other users with visual impairments.
Conner, who has "no vision whatsoever," claims that she is unable to browse the site and make online purchases due to the site's "exclusively visual interface," which requires the help of a sighted companion.
"The one and only form of entertainment that truly presents an even playing field between the visually impaired and the sighted is the joy of music," lawyer Dan Shaked wrote in the complaint. "Plaintiff dreams of attending a Beyonce concert and listening to her music in a live setting. However, when she browsed the Beyonce.com website, she encountered numerous barriers which limited her accessibility to the goods and services offered on the website."
Shaked writes that "Web accessibility requires that alt-text be coded with each picture so that a screen-reader can speak the alternative text while sighted users see the picture...There are many important pictures on Beyonce.com that lack a text equivalent. ... As a result, Plaintiff and blind Beyonce.com customers are unable to determine what is on the website, browse the website or investigate and/or make purchases."
Other accessibility issues identified in the complaint include a lack of drop-down menus and navigation links, in addition to the inability to navigate the site with a keyboard instead of a mouse.
Representatives for Parkwood Entertainment have yet to comment publicly on the lawsuit.
You can find the full complaint below.